Larch Computer Services – Computer Repairs and IT Support for UK Business

Larch Computer Services has been reselling Information Technology Products and providing IT Support Services to UK business clients in the Midlands, Thames Valley and throughout the South of England, including London, since 1986. Those IT Support Services, initially comprising Computer Maintenance predominantly Hardware Maintenance, Computer Repairs & Network Support (Novell Netware), have evolved, due to the increased importance of Information Technology generally, and Microsoft Networking Products, Windows & the Internet specifically, into a comprehensive portfolio of Computer Products and Computer Support Services which now include Computer Software Support, Computer Training, Internet Services, VPN, Remote Access & Wireless Solutions. ISO 9001:2000 registered.

Computer Hardware: Servers, PC’s & Notebooks from the major manufacturers (IBM, Hewlett Packard, Fujitsu Siemens, Dell, Acer & Lenovo), as well as our own generic brand of Intel Tower Servers, Rack-mount Servers, Desktop Computers and Midi Tower systems built to the highest standards using quality components.

Networking & Communications Equipment: Network Infrastucture, Wireless (WiFi) and Comms Equipment from the major manufacturers. Hubs, Switches, Routers, Terminal Adaptors, Modems and Appliances.

Printer & Other Peripheral Equipment: Colour Laser Printers, Mono Laser Printers, Inkjet Printers, Impact Printers (Dot Matrix Printers), Scanners, Cameras and other Accessories.

Various extended warranty, on-site maintenance and support options are available on all equipment supplied.

Network Operating System Software (Server Operating System): Microsoft Windows 2003 Server, Microsoft Small Business Server 2003 (SBS 2003)

Mail Server Software: Microsoft Exchange Server 2007 & Microsoft Exchange Server 2003, Mailgate, VPOP3

Fax Software: Equisys Zetafax, Symantec Winfax Pro

Applications Software: Microsoft Office 2007 & 2003, Sage Line 50, Sage ACT.

Antivirus Software: McAfee Active Virus Defence (VirusScan, NetShield & GroupShield), Sophos.

Backup Software: Symantec Backup Exec, Computer Associates Arcserve.

Network Installations

Larch Computer Services provides a complete "end to end" network design and installation service from the initial site survey & performance requirement determination, through cabling installation, network infrastructure hardware installation & configuration, server & client PC installation, client software & applications software installation, to the final commissioning, testing and documentation of the completed network installation..

Site Survey:
A cabling engineer will attend site and document the physical and environmental characteristics of the site and establish the network performance and cabling installation requirements.

Network Design:
Network topology & infrastructure hardware are specified to meet agreed performance and environmental requirements.

Network Cabling Installation:
In collaboration with selected partner companies, where necessary, supply and install structured cabling systems for data, & voice if required.

Network Infrastructure Hardware Installation:
Patch Panels, Hubs, Switches & Routers, supplied, installed configured to meet operational requirements.

Server Installation & Client PC Installation:
Server Hardware and Server Software installed and configured as per agreed requirements. Client Applications Software installed as per standard install procedures, customised to particular requirements.

Installation Hand-over:
Once the installation has been completed to the customer's satisfaction, the documentation is handed over and the necessary support agreements put into place.

Larch Computer Services offers flexible Computer Maintenance Agreements, which include: Hardware Maintenance, Operating System Support, Network Support, (Network Operating System & Network Infrastructure Support), Backup Software Support, Antivirus Software Support & Application Software Support.

Hardware Maintenance: The standard Maintenance Agreement specifies a maximum response time and provides on-site repair with all parts, labour and travel costs included. Loan equipment is available if on-site repair is not achieved, to ensure that the client’s business is not affected by lack of facilities.

Fast Response: Provision of a service engineer on site within four hours of receipt of logging a fault call. Normal Response: Provision of a service engineer on site within eight hours of logging a fault call.

Super Service: If an on site repair is not possible, an equivalent loan unit will be provided within one working day for the duration of the repair. Standard Service: If an on site repair is not possible, an equivalent loan unit will be provided within three working days for the duration of the repair.

Computer Maintenance: Includes power lead / power adaptor, standard keyboard & mouse, monitor, basic speakers. Also includes, as required, post hardware failure re-installation of customer supplied operating system (Microsoft Windows only) and re-installation of customer supplied drivers for devices installed within the computer, and for peripheral devices listed on the Agreement Schedule.

Printer Maintenance & Peripheral Maintenance: Includes power lead / power adaptor. Includes, as required, post hardware failure re-installation of customer supplied driver software into Computer Equipment listed on the Agreement Schedule.

Network Infrastructure Maintenance provides maintenance cover for patch panels, patch leads, fixed cabling, wall sockets, fly leads and the networking functionality of client PC’s, Laptops and Network Printers. (Installation and configuration of customer supplied network client software for server operating systems listed on the Agreement Schedule.)

Larch Computer Services offers, as an alternative to the pre-paid Maintenance Agreement, a "pay as you go" or ad-hoc on-site hardware repair service including PC repairs, printer repairs and on-site repair of other peripherals and network infrastructure equipment.

Ad-hoc Repairs: There is no guaranteed response time, although an engineer will normally attend by the next day. Any parts used, labour and travel time will be charged at our standard rates. Should an on-site repair not be possible, the equipment can be removed from site for workshop repair. Loan equipment can be provided, if on-site repair is not achieved, for the duration of the workshop repair.

Computer Repairs: Engineers carry a comprehensive kit of standard PC spares which enable them to carry out most hardware repairs on site. The spare kit includes: CMOS Batteries, CDROM & CDRW Drives, CPU Fans, Floppy Drives, Hard Disk Drives, Keyboards, Memory, 56K Modem, Monitor, Motherboards, Mice, ,Multi I/O Boards, Network Interface Cards (NIC's), Printer Port Cards, Power Supplies (PSU's), SCSI Cables, SCSI Converters, SCSI Terminators, Video Cards.

Post hardware repair re-installation of the Microsoft Windows operating system, any additional drivers required for devices installed within the computer and attached peripheral devices can be carried as required.

Notebook Repairs / Laptop Repairs: On-site hardware repairs of notebooks and laptops are difficult due to the proprietary nature of many of the components, and the wide and continuously changing model ranges offered by each manufacturer. Workshop repair, or return to the manufacturer, is normally the best solution although neither of these options result in a speedy repair. Larch Computer Services can manage the entire repair process including the provision of a loan laptop for the duration of the repair, installation of any applications required and copying any data from the original notebook's hard disk should there not be a backup. (subject to the hard disk working)

Peripheral Repairs: Engineers carry a kit of commonly used parts for the more widely used printers and other peripheral devices which, together with their many years of printer repair experience, enable them to carry out the majority of hardware repairs on site. Should an on-site repair not be possible, the equipment can be removed from site for specialist workshop repair. Loan equipment can be provided, if on-site repair is not achieved, for the duration of the workshop repair.

Network Infrastructure Repairs: Troubleshooting problems with hubs, switches, routers, fixed cabling, patch panels, patch leads, wall sockets and fly leads. On-site hardware repairs of hubs, switches and routers are difficult due to the proprietary nature of many of the components (apart from fan replacement). Workshop repair, or return to the manufacturer, is often the best solution. Larch Computer Services can manage the entire repair process including the provision of loan equipment and, in the case of routers, carry out any reconfiguration required.

Larch Computer Services offers flexible Software Support Agreements, which include: Operating System Support, Network Support (Network Operating System), Backup Software Support, Antivirus Software Support & Application Software Support to complement the Computer Maintenance & Network Infrastructure Maintenance Agreements.

Operating System Support provides for re-installation of customer supplied operating system and driver software, as required, after a hardware failure (Post Hardware Failure), or after an operating system failure (Post Hardware or Software Failure).

Network Operating System Support provides Operating System Support as above, for a server, but with the additional benefit of having the latest customer provided tape backup restored.

Telephone Support provides telephone assistance in the rectification of faults with software listed in the Agreement Schedule.

Service Pack & Driver Update Support provides post hardware or software failure download & installation of latest Service Packs, Drivers & Critical Updates as required. Only available with a Broadband connection to the Internet.

Backup Software Support provides for re-installation of customer supplied Backup Software after a hardware failure (Post Hardware Failure), or after an operating system or tape Backup Software failure (Post Hardware or Software Failure).

Remote Support provides remote assistance in the rectification of faults with software listed in the Agreement Schedule.

Endorsements

Larch Computer Services carries various manufacturers' authorisations, due to our technical excellence, and have been accredited with the BS EN ISO 9001:2000 quality standard (formerly ISO 9002:1994 & BS 5750 ) since 1994.

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